Delete your account
You can close your Whole Health Hub account at any time. This page explains how to ask, what is removed, and what we are required to keep.
How to ask
In the app. Open the app, go to More › My Account, and choose Delete my account. You will be shown exactly what happens before anything is submitted.
By email or phone. Write to care@i3mwellness.org or call (850) 610-1315 and ask us to close your account. Use the email address or phone number on your account so we can confirm it is you.
What is removed
Closing your account removes your login and ends your access to the app. We delete the information that exists only to run the app for you: your password, your saved sign-in, your notification preferences, your device registrations for push notifications, and your contact preferences.
What we have to keep, and why
We cannot delete your medical record. Florida law requires a licensed massage establishment to retain treatment records, and as a VA Community Care provider we are required to retain records connected to care authorised and paid for by the U.S. Department of Veterans Affairs. That includes your treatment notes, the visits you attended, and the billing records for those visits.
Those records are kept for the period the law requires and are not used to contact you or to market to you after your account is closed.
What ends
Once your account is closed you will no longer be able to sign in, book visits, message your care team, or view your visit history, referral status or travel vouchers in the app.
How long it takes
A person reviews every request. We will confirm by email within 30 days of receiving it.
Coming back
Closing your account does not end your VA referral or your care with us. If you want to use the app again later, contact us at care@i3mwellness.org and we will set you up with a new login.
Questions
Email care@i3mwellness.org or call (850) 610-1315. See also our Privacy Policy.